Impressed with Jetstar Asia

Budget airlines and I do not really get along well. Especially that particular one with stripes… horrible services where my flight got cancelled without pre-notification, took forever to speak to a customer service officer, thus I swear that I will NEVER take that airline ever again.

Then yesterday, I decided to fly to Hong Kong to visit Hub this weekend. Yeah, a last minute decision to go check on Hub. So, went to Jetstar.com to book my ticket.

I’m usually a merticulous person, but somehow I got my flight details all wrong and I didn’t realised my mistakes until I had PAID and confirmed my flight?! Instead of 3.45 pm flight to HK on 25 March, I somehow clicked on the 9 am flight, as for my return leg, instead of 28 March… I booked 28 MAY instead?!?!

DANG!!!! Mini heart attack…

So, I immediately called the service hotline and prayed that Jetstar would allow me to change my flight details (hopefully FOC). Super crossed my fingers…

I waited patiently for 10 mins, which was reasonable because I had previously waited almost 30 mins for that airline with “stripes”. The customer officer, his name was Mark, was very pleasant and even asked “how was your day, Mdm?” WOAH.

He noted my mistakes and changed both of my flights without any additional charges and kept assuring that I was not an idiot… (because I started the conversation wailing that I was such an idiot to make such silly mistakes while booking a ticket online).

And within 2 minutes, the new itinerary was sent to my mailbox.

Wah… I was super impressed.

Ok, Jetstair has given me faith in budget airlines once again!

So I will be heading to Hong Kong this weekend! Whoopee!